Today’s conversation is all about things going badly wrong. We cover this by talking about situations that feature in the plots of action movies. My guest is Mark Harris. Mark is a crisis management and crisis communications expert with decades of experience working at the forefront of these areas. Mark has worked on over 150 incidents of kidnapping, extortion, and hostage-taking around the world. He has also dealt with 19 cases of vessel hijacking, the majority of which were undertaken by Somali pirates. Prior to that, mark served for 14 years in the British Army. And as you will hear, saw service in Germany at the time of the fall of the Berlin Wall, in Cyprus as part of the UN Peacekeeping contingent, and as a Military Observer in Cambodia when he and his team were taken hostage by the Khmer Rouge.
Mark knows of what he speaks and his experience helping organisations and individuals deal with these types of acute crises offers a number of lessons that are applicable to a range of contexts. We talk about all of that including the dynamics of kidnapping, crisis preparedness, management and communication, and much more.
The Weaponisation of Everything by Mark Galeotti
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Our free course module “How to Set Up Any Decision for Success” from our upcoming course How to Make Decisions With Calm and Confidence